Darlene Leavitt, traveling to Washington, D.C., with her daughter Karoline,
was wrongly denied a first-class seat at the SkyBridge Airlines check-in counter. Despite having a valid boarding pass, she was told to check in at coach. When Karoline arrived, she calmly corrected the mistake, emphasizing how her mother had been treated unfairly.
Karoline then used the intercom to announce, “Every seat purchased is hard-earned. Every passenger deserves recognition,” earning applause from the terminal. The incident went viral, prompting SkyBridge Airlines to apologize and pledge empathy training for staff.
Onboard, Darlene sat in seat 2A, with Karoline beside her. A flight attendant discreetly handed Darlene a note: “You raised a daughter we can all admire.” Darlene smiled, saying, “She has taught me just as much.”